EA "re-training" staff after FIFA 22 account hack scandal

EA SPORTS release official statement to address FIFA 22 account hacking scandal – including a plan of action to deal with this in the future.

• Posted on 21st Jan, 2022 14:15 PM
• 1170 Views

EA SPORTS has finally responded to the FIFA 22 account hack scandal which has seen some players lose millions of coins in Ultimate Team, apologizing for the breach in security. 

New EA account administrative and technical safeguards

• All EA Advisors and individuals who assist with service of EA Accounts are receiving individualized re-training and additional team training, with a specific emphasis on account security practices and the phishing techniques used in this particular instance.
• We are implementing additional steps to the account ownership verification process, such as mandatory managerial approval for all email change requests.
• Our customer experience software will be updated to better identify suspicious activity, flag at-risk accounts, and further limit the potential for human error in the account update process.

To conclude, their statement says: “We’d like to apologize for the inconvenience and frustration that this has caused, and that we were unable to share additional details in our original communication last week as we conducted a thorough investigation. Thanks to the whole community for your patience as we continue to address the situation and take corrective actions.”